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OPEN POSITION
Become part of our team and grow with us.
At the moment, there are no open positions available. However, we welcome unsolicited applications. Please complete the form below we will carefully review your profile and consider it for future opportunities aligned with your skills and experience.
FULL-TIME / PART TIME
Service Manager
La figura selezionata entrerà a far parte della struttura Service e avrà un ruolo chiave nel coordinamento delle attività di assistenza tecnica, supportando clienti e tecnici sul territorio e contribuendo al mantenimento degli elevati standard di servizio dell’azienda.
Responsabilità principali
- Management of technical help desk activities and first-level support calls
- Operational support in planning technical interventions, preventive maintenance, and installations
- Coordination with the field technician team to manage service requests
- Direct interface with customers to ensure professional, timely, and effective service
- Management and updating of technical documentation using company management software (delivery notes, returns, spare parts)
- Spare parts management
- Monitoraggio delle attività di service e supporto ai processi organizzativi del dipartimento
- Management of installations with internal/external personnel
- Management of the annual maintenance schedule
Requirements
- Degree, preferably in Biomedical Engineering
- Experience or familiarity with technical help desk activities and service call management, preferably in the diagnostic imaging sector
- Good command of email and management software
- Ability to manage technical documentation (delivery notes, returns, spare parts)
- Excellent customer relations skills, with a professional and proactive approach
- Knowledge of the English language; level B1 both spoken and written
Personal Skills
- Strong organizational skills
- Excellent communication skills
- Teamwork attitude
- Problem-solving approach
La figura selezionata entrerà a far parte della struttura Service e avrà un ruolo chiave nel coordinamento delle attività di assistenza tecnica, supportando clienti e tecnici sul territorio e contribuendo al mantenimento degli elevati standard di servizio dell’azienda.
Responsabilità principali
- Management of technical help desk activities and first-level support calls
- Operational support in planning technical interventions, preventive maintenance, and installations
- Coordination with the field technician team to manage service requests
- Direct interface with customers to ensure professional, timely, and effective service
- Management and updating of technical documentation using company management software (delivery notes, returns, spare parts)
- Spare parts management
- Monitoraggio delle attività di service e supporto ai processi organizzativi del dipartimento
- Management of installations with internal/external personnel
- Management of the annual maintenance schedule
Requirements
- Degree, preferably in Biomedical Engineering
- Experience or familiarity with technical help desk activities and service call management, preferably in the diagnostic imaging sector
- Good command of email and management software
- Ability to manage technical documentation (delivery notes, returns, spare parts)
- Excellent customer relations skills, with a professional and proactive approach
- Knowledge of the English language; level B1 both spoken and written
Personal Skills
- Strong organizational skills
- Excellent communication skills
- Teamwork attitude
- Problem-solving approach